At H2 Technologies Solutions Ltd., transparency and efficiency in our billing processes are key to ensuring a smooth onboarding experience for our clients. Below is a clear breakdown of our subscription process, billing cycles, and associated milestones to ensure clients fully understand their financial commitments and service delivery timeline.

Subscription Process: Key Steps and Timeline

Our subscription process follows a structured timeline to ensure clarity and a seamless onboarding experience:

1. Signature of the Quote

   • The subscription officially begins when the client signs the quote.
   • 10 business days countdown for website development begins here.

2. Payment Method Association

   • Clients are required to provide both credit card details and a void cheque during onboarding.
   • This dual payment method ensures smooth and timely billing processes.

3. Payment of Onboarding Fees

   • Onboarding fees are charged at this stage to cover the initial setup and resource allocation.

4. Signature of the Contract of Service

   • Clients sign the Contract of Service, formalizing the agreement and activating their subscription.

5. Customer Onboarding

   • Our team initiates the onboarding process, ensuring all requirements and expectations are clearly defined.

6. Website Development

   • Once the signed contract and completed requirement forms are received, we begin website development.
   • We guarantee website delivery within 10 business days of the form's acceptance.

7. First Monthly Subscription Payment

   • The first monthly payment is processed after website completion or at the end of the 10-business-day period, whichever comes first.
   • At this stage, the website is submitted to the client for review.

8. Customer Review and Modifications

   • Clients review the website and may request modifications.
   • Once approved, the website is published.

Billing Cycle and Payment Details

First Monthly Payment
The first monthly subscription payment is charged exactly one month after the activation of the subscription, aligning with the start of regular billing cycles.

Independent of Review Timeline
Billing timelines proceed as scheduled, regardless of the time taken by the client to review and approve the website. This ensures costs associated with service initiation and resource allocation are covered promptly.

First Month Free: A Client-Centric Incentive

To deliver added value to our clients, H2 Technologies Solutions Ltd. offers the first month free for all new subscriptions. This ensures a risk-free start while building a foundation of trust and satisfaction.

Our Commitment to Efficiency

We strive to deliver efficient and reliable service, ensuring all milestones are met without delays:

• 10-Day Website Guarantee: Completed within 10 business days of form acceptance.
• Clear Billing Timeline: Payments are processed seamlessly to avoid disruptions.
• Customer Collaboration: Clients have the opportunity to review and finalize their website to ensure satisfaction.

FAQs

1. How is the subscription start date determined?
The subscription begins on the day the quote is signed, which also starts the 10-business-day website development countdown.

2. What payment methods are required?
We require clients to provide both credit card details and a void cheque to facilitate smooth and timely billing.

3. When are onboarding fees charged?
Onboarding fees are processed during the payment method association stage, prior to website development.

4. What is the timeline for website completion?
We guarantee to complete the website within 10 business days of receiving and accepting the completed requirement form.

5. When is the first monthly payment processed?
The first monthly subscription payment is processed when the website is completed or once the 10-day period has passed, whichever comes first.

6. Can I request modifications to the website?
Yes, clients can review the website upon submission and request modifications before it is published.

7. Does H2 Technologies offer incentives for new subscribers?
Yes, all new subscribers receive the first month free as part of our client-centric approach.

Conclusion

At H2 Technologies Solutions Ltd., we prioritize transparency, efficiency, and collaboration throughout the subscription process. Our structured timeline ensures clients are well-informed and confident in their financial commitments and service expectations. By combining clear communication, timely delivery, and client-centered incentives, we strive to build long-lasting relationships based on trust and satisfaction.